Reference

How erek2 73 Handles Your Personal Data

At erek2 73, your privacy is a concrete operational commitment — every data point we collect from your account, your deposits via DANA, OVO, GoPay or QRIS, and…

Data collected: account + payment onlyDANA, OVO, GoPay, QRIS transactions logged securelyRetention period clearly definedYou can request access or deletionContact our privacy team within 2 business days
erek2 73 How erek2 73 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about how erek2 73 handles your personal data, want to request a copy of the records we hold on you, or…

Live Chat Available daily from 08:00 to 23:00 WIB.
Email — Privacy Desk Send your data access or deletion request to our dedicated privacy address.
In-Account Ticket Log in, go to Account Settings, then select Help and choose Privacy Request from…
DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy on erek2 73

Data protection at erek2 73 is not a single checkbox — it is a set of distinct, operational practices applied at every layer of your account.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages load on your device. You can manage cookie preferences from the footer link at any time without affecting your account login.

Data Retention Schedule

Account registration data is retained for the life of your account plus 12 months after closure. Transaction records, including DANA and OVO logs, are held for 12 months to support dispute resolution and then deleted.

Account Security Layer

Your password is stored as a one-way hash; we never see the plain text. Two-step verification is available in Account Settings under Security and we encourage you to switch it on after your first login.

Payment Data Handling

When you pay via GoPay or QRIS, the transaction is processed by the payment provider directly. We receive a confirmation token and a masked reference — we do not store your full wallet credentials on our servers.

Your Right to Request Changes

You may request a copy of the data we hold, ask us to correct inaccurate records, or request deletion of your account data where local law permits. Requests are handled through Live Chat or the in-account ticket system.

Internal Access Controls

Access to your personal record is restricted by role. Customer support agents see only the fields needed to resolve your query; full account data is accessible only to our compliance and fraud teams under a logged audit trail.

Privacy Policy — Questions You Actually Have

The questions below cover the specific data and privacy situations that come up most often. If your question is not here, reach the privacy team via Live Chat between 08:00 and 23:00 WIB or submit an in-account ticket for a written response within two business days.

We collect your name, email address, date of birth and contact number at registration. Once you transact, we also log payment references from DANA, OVO, GoPay or QRIS — limited to what is needed to process and verify each transaction.

We do not sell or rent your data to advertisers. Data is shared only with payment processors — such as the DANA or OVO gateway — to complete your transactions, and only the minimum fields those processors require to do so.

Registration data is kept for the life of your account plus 12 months after you close it. Transaction logs — including your GoPay and QRIS payment references — are retained for 12 months for dispute resolution, then permanently deleted.

Log in and submit a Privacy Request ticket via Account Settings, or contact us through Live Chat (08:00–23:00 WIB). Include your registered email address; we aim to deliver your data summary within two Indonesian business days.

Yes. You can request deletion of your account record where local law permits. Submit the request through Live Chat or the in-account ticket system. Some transaction data may be retained for the legally required period before full deletion.

We use session cookies for login continuity and analytics cookies to monitor page performance. You can adjust your cookie preferences at any time via the link in our site footer; opting out of analytics cookies does not affect your ability to log in or transact.

Contact our privacy team immediately via Live Chat. Also change your password under Account Settings and enable two-step verification. We will log a security review against your account and respond with findings within one business day.